Returns & Exchanges

At Matrix Menswear Online Outlet, we want you to be fully satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all designer tags and labels remain attached and intact.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.